Information We Collect
To provide betuk's services effectively, we need to collect several categories of information from users. This information is collected directly during registration, during platform use, or automatically through standard tracking technologies.
Account Information
When you register an account with betuk, we collect information such as your full name, email address, mobile phone number, date of birth, and login credentials. This information is required to verify your identity and confirm that you meet the minimum age eligibility requirement.
Local Payment Information
To process deposits and withdrawals in MYR, we collect details of your chosen payment method, such as bank account numbers, digital wallet details (e.g. TNG eWallet), or FPX information. betuk does not store credit or debit card numbers directly — transactions are processed through a secure third-party payment processor.
Device and Browser Information
We automatically collect technical information including device type, operating system, browser type, IP address, time zone, and language settings. This information is used to optimise the user experience and detect suspicious activity for account security purposes.
Platform Usage Data
We record user activity logs including pages visited, access times, matches or games viewed, bets placed, and interactions with platform features. This data helps us understand usage patterns and continuously improve the betuk platform.
- Full SSL encryption
- No sale of information to third parties
- Data access and deletion rights
- Malaysian legal compliance
How We Use Your Information
Betuk uses the information collected solely for purposes related to the provision, improvement, and security of the platform. We do not sell or rent users' personal information to any third party for marketing purposes.
Account Management & Services
- Verifying user identity and eligibility.
- Processing deposits and withdrawals in MYR securely.
- Sending notifications related to your account, transactions, and security activity.
- Providing effective and responsive customer support.
Improvement and Security
- Analysing usage patterns to improve the betuk platform experience.
- Detecting and preventing fraud, unauthorised access, and account misuse.
- Complying with applicable legal and regulatory requirements in Malaysia.
- Sending service-related communications such as updates to our terms or policies.
Cookies & Tracking Technologies
The betuk platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you access our website.
We use several types of cookies:
- Essential Cookies: Required for core platform functions such as login, user sessions, and security. These cookies cannot be disabled.
- Performance Cookies: Collecting information on how users interact with the platform to help us identify issues and improve functionality.
- Functional Cookies: Remembering user preferences such as language and display settings to deliver a more personalised experience.
You can control or delete cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain features on the betuk platform.
Data Storage, Security, and Information Sharing
Storage & Retention Period
Betuk users' personal information is stored on servers protected with SSL encryption. betuk retains personal data for as long as your account is active or as long as necessary to fulfil the purposes outlined in this policy. Once an account is closed, certain information may still be retained for a period of time to comply with legal obligations, resolve disputes, or prevent fraud.
Security Measures
Betuk implements a range of technical and organisational security measures to protect user data from unauthorised access, disclosure, alteration, or destruction. These include data encryption in transit and at rest, strict access controls to internal systems, continuous monitoring for security threats, and structured incident response procedures.
Sharing with Third Parties
Betuk does not sell, rent, or share users' personal information with third parties for marketing purposes. However, we may share information in the following limited circumstances:
- Payment Processors: Information required to process financial transactions in MYR is shared with trusted, registered payment processors.
- Service Providers: Third parties who help us operate the platform (such as cloud services and technical support providers) may have limited access to data strictly necessary for their functions.
- Legal Requirements: betuk may disclose information to Malaysian authorities where required by law or court order.
All third parties we work with are bound by strict data protection agreements and are not permitted to use user information for any purpose beyond what has been specified.
User Rights and Policy Changes
Your Rights as a betuk User
As a betuk user, you have the following rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal information we hold about you. Requests can be made through betuk's support channels.
- Right to Rectification: If any information we hold about you is inaccurate or out of date, you have the right to request a correction. You can also update your profile information directly through your account settings.
- Right to Erasure: You may request that we delete your personal data when it is no longer needed, subject to any legal obligations that prevent immediate deletion.
- Right to Restriction of Processing: In certain circumstances, you can ask us to restrict how we use your data while an issue is being resolved.
- Right to Object: You have the right to object to the processing of your personal data for certain purposes, such as marketing communications.
To exercise any of the rights above, please contact the betuk support team. We will process your request within a reasonable timeframe and in accordance with applicable laws.
Changes to This Privacy Policy
Betuk reserves the right to update or modify this Privacy Policy at any time. Any changes will be published on this page with an updated effective date. Continued use of the betuk platform after changes are published constitutes your acceptance of the updated policy. We encourage you to review this page periodically.
Contact Us About Privacy
For any enquiries, requests, or complaints relating to this privacy policy, please contact the betuk team:
Support Email:
We aim to respond within 3 business days.
Related Policy Links
Your Privacy, Our Priority
Betuk is committed to ensuring that every Malaysian user can enjoy our platform with full confidence that their data is protected and managed responsibly.